KPAC
The Old Schoolhouse
St.John’s Road, Huyton, Liverpool. L36 0UX
0151 481 0047

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Customer Care

The activities of the course will include:

Understanding the benefits to an organisation with good customer service skills
Understand the possible consequences of poor customer service skills
Understanding the value of first impressions
Understanding positive verbal and non verbal interaction
Understanding respect for individuals is at the heart of good customer services
How to deal with complaints
Telephone skills

KPAC embraces equality of opportunity and actively encourages its target groups to participate by addressing their needs and removing barriers.  We recognise that it is necessary to take positive steps to ensure that all members of the community have access to the service.